FAQ
What is the best way to hang a Cinjo wind chime?
The wind chimes are a simple design - one long wire covered in beads with glass pieces at each end. The middle of the wire is draped over a nail or hook or from a small tree branch. The glass pieces clink together to create a subtle sound while the beads reflect the sunlight. You want the pieces of glass to be close enough to generate the sound.
Do the glass wind chimes break?
Glass items are fragile and can break. Please handle with care. Try to avoid hanging wind chimes very close to stationary objects that could be hit by the glass and cause breakage. A protected area is best. However, fused glass is very strong and can hold up to most situations without breaking or chipping if hung with room to move in wind.
Do you use recycled packaging?
While our first priority is to ensure your order arrives undamaged, we do use recycled boxes and packaging materials whenever possible. If you would prefer we not do this, please let us know.
What is "fused glass"?
Fused glass is glass that has been heat formed in a kiln. Also known as "warm glass" or "kiln-formed glass".
Shipping
Fast Shipping
We ship USPS unless otherwise requested. We will deliver to the Post Office within two business days of receiving your order. See our Shipping Policy for more information.
Order tracking
All customers will receive a link to tracking when the order is shipped.
Damaged Shipments
If your item arrives damaged, please contact Cinjo Handmade within 3 days of receipt if you want to return the item. Send photos of the packaging and the damaged item as it arrived. Contact us at info@cinjohandmade.shop. See our Refund Policy for more information.